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ADDING INCIDENTS TO THE SYSTEM

Compliments

Made by email
Made by letter
Made verbally

Complaints

Made by email
Made by letter
Made verbally

Incidents

Incident/accident
Safeguarding incident

CASI Support

  • Introduction
  • Complaint Stages
  • Incident Stages
  • Add and Open Complaints and Incidents

  • How to Add a Complaint
  • How to Add an Incident
  • How to Open a Complaint
  • How to Open an Incident
  • The Main Complaint & Incident Interface

  • Incident Management Window
  • Setting Mandatory Reporting
  • Setting the Investigating Officer
  • Changing the Home
  • The Main Investigation Forms

  • Complaint Investigation Form
  • Accident/Incident Report
  • Activities

  • Activities (ComplaintsOnly)
  • Acknowledge a Complaint
  • Escalate to Formal Complaint
  • Reopen a Complaint
  • Activities (Complaints and Incidents)
  • Document/Letter
  • Email (Import)
  • Extension of Time
  • General Note
  • Meeting
  • Telephone Call
  • Additional Tools

  • Access/Retrieve Documents
  • Manage Letters
  • Other Bits

  • Organisations

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