TEST PAGE
Used to change the response by date for a complaint or incident and to record the details relating to the reasons for the change
For full details on how to create and edit outgoing letters from the CASI system, see the Manage Letters tool
Open the required incident and click the Activity/Timeline tab in the Incident management window
Select Extension of Time in the side bar menu to open the Add Activity – Extension of Time window
Enter the New Response by Date
Enter any relevant notes (optional)
Use the Attach Document/Letter tool to locate and any required document(s)
Use the Import Email from Outlook tool to import any relevant email(s)
Click Save and Close
The Extension of Time activity is added to the Activity/Timeline and the response by date in the General tab, updates to reflect the changes made
Viewing
Documents added to an activity can be viewed directly from the activity list by clicking on the Document icon (a number next to the icon states how many documents are held for the activity) and selecting the required document from the pop up list
To fully open an activity, click the Open Activity icon to the left of the required activity
Attached documents are listed in the Attached Documents section and these can be opened by clicking the corresponding View Document icon
Most activities are locked from edit at the time they are saved and this is indicated by the red Read Only label above the side bar menu
There are some exceptions including Reporting to external bodies and Proposed responses. These activities, which are accessed from within the relevant investigation forms, remain editable, until the form has been been appropriately approved (signed)
Download
Downloads of all documents associated with an activity to a temporary folder
Click Download in the bottom tool bar
Note that the temporary download folders are deleted when you sign out of QualCare or QualCare is closed down
Send to Email
Attaches all documents from an activity to an email (note that this tool needs Outlook to be installed and available on the PC being used)
Click Send to Email in the bottom tool bar
Select the recipient from the pop up list or simply select send to blank email
An email is created with the documents are attached to it
Complete the email as required
Remember that any email relative to an incident should be recorded using the appropriate activity such as Email (import)